1. Who we are and how to contact us
Can't Stop The Growth ("CSTG", "we", "us") provides a workforce training platform for home-services contractors — HVAC, plumbing and electrical companies. This policy explains what personal information the CSTG platform at app.cstgtraining.com collects, how we use it, and the choices you have.
Legal entity: Can't Stop The Growth [ENTITY TYPE — e.g. LLC]
Address: 656 S. Graham Rd., Greenwood, IN 46143, United States
Email: danny@cantstopthegrowth.com
2. Information we collect
Account data
Name, work email address, role or job title, team, and the company that provisioned the account. Accounts on CSTG are normally created by the company that subscribes to the platform.
Training activity
Course and learning-track enrollment, lesson and module progress, skill and certification status, event and cohort attendance, assessment and survey responses, coaching or one-on-one notes recorded by managers, and related timestamps.
Calendar data
If — and only if — a user chooses to connect a Google Calendar or Microsoft Outlook calendar, we access calendar event data as described in section 4.
Business-system data (ServiceTitan)
If your company connects its ServiceTitan account, CSTG imports operational records that your company already holds — employee and technician identifiers, job, invoice and assignment data, and the performance indicators derived from them (for example close rate and average ticket) — so company goals and dashboards can be measured against real results. Your company authorizes and controls this connection; CSTG does not access ServiceTitan on behalf of individual users.
Role, placement and compensation details
Your company may record your trade role, team placement and pay type or rate in CSTG for goal-setting and KPI calculations. This information is entered and controlled by your company's administrators.
Technical data
Log data needed to operate and secure the service: IP address, browser and device type, and timestamps of requests. From the IP address we derive an approximate, country-level location — using a geolocation database that runs on our own servers, so the address is not sent to a third party — solely to detect suspicious sign-ins and abuse. While you are signed in, the platform records whether your session is active, idle or offline so administrators can see live training activity. We use Sentry for error monitoring: when something breaks, Sentry receives technical diagnostics such as the browser, the page and the failing request, which may include an identifier for your account. We do not use advertising or third-party analytics trackers and we do not use cookies for tracking; the browser storage we use holds only your sign-in session.
3. How we use information
- To provide the platform: authenticate users, deliver training content, record progress, and run events and cohorts.
- To let managers, training leads and owners at a user's own company see team progress and analytics.
- To create, update and synchronize CSTG training events on a user's connected calendar, where the user has enabled that.
- To import operational and KPI data from your company's ServiceTitan account and compute goals and performance dashboards from it, where your company has connected it.
- To generate AI-assisted coaching reports and weekly summaries for managers, on request, from training, KPI and coaching-note data.
- To provide support: CSTG staff and your company's administrators may, for troubleshooting, view the platform as your account sees it; such access is restricted, logged and audited.
- To send service communications — enrollment notices, event reminders, campaign and survey invitations, and account or security notices.
- To secure the service, prevent abuse, troubleshoot, and meet legal obligations.
We do not sell personal data. We do not use personal data or calendar data for advertising, and we do not use it to train generalized artificial-intelligence or machine-learning models. Where a manager requests an AI-assisted coaching report or weekly summary, the relevant training, KPI and coaching-note data is processed by Anthropic's Claude API under commercial terms that prohibit using it to train models; connected-calendar data is never sent to AI services.
4. Calendar data (Google Calendar and Microsoft Outlook)
What we access
Calendar events. When a user connects a calendar, Google or Microsoft grants CSTG permission to manage calendar events. CSTG uses that permission only to create, update and delete the events that correspond to the CSTG training sessions and live events the user is enrolled in, and to read back those same events — which it finds by its own identifiers — to keep them accurate. We do not read, store, index or analyze other events on the calendar, and we do not access contacts, email or files. Each event we write contains the session title, schedule, description and a link back to CSTG; we do not add attendees or send invitations from the user's calendar.
Why we access it
So that the training a user is enrolled in appears on the calendar they already use, and so that reschedules, cancellations and updates stay accurate in both places. Calendar connection is optional and the platform is fully usable without it.
Retention
We store the minimum needed to keep the two systems in sync: the email address of the connected account, the identifiers of CSTG-created events, and sync state such as last-sync timestamps. When a user disconnects, CSTG removes the events it created from the calendar, deletes its stored tokens and deletes the sync records; this normally completes within minutes and in any case within 30 days. The same happens when the account is deleted.
Tokens
OAuth access and refresh tokens are stored encrypted at rest and are used only to perform the calendar synchronization described above. They are never shared with third parties.
How to disconnect
A user can disconnect at any time in CSTG under account settings. For Google, CSTG also revokes its grant with Google at that moment; Microsoft does not offer a revocation endpoint, so CSTG deletes its stored token and stops all sync. Access can also be revoked directly from the Google Account permissions page (myaccount.google.com/permissions) or from Microsoft account app permissions (account.live.com/consent/Manage).
Limited use
CSTG's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
CSTG's use and transfer of information received from Microsoft APIs, including the Microsoft Graph and Outlook calendar APIs, will adhere to the Microsoft APIs Terms of Use and the Microsoft Services Agreement, including their limited-use and data-handling requirements. Microsoft calendar data is used only to provide the calendar synchronization features described above and is never sold, transferred for advertising, or used for any unrelated purpose.
5. Data sharing
We share personal data only with service providers who process it on our behalf so we can run the platform, and only for that purpose:
- Cloud hosting for the application, database and job queue — Railway
- Web application and website hosting — Vercel
- Storage of training materials and uploaded files — Amazon Web Services (S3)
- Transactional email delivery — Mailtrap
- Error monitoring — Sentry
- AI-assisted coaching reports and summaries — Anthropic (Claude API)
ServiceTitan is not a service provider of ours: it is your company's own system, and data flows from it to CSTG under your company's authorization. Live sessions may link to Zoom meetings hosted by CSTG or your company; joining one is governed by Zoom's terms. Our website loads fonts from Google Fonts, which receives your IP address as part of that request.
We also share data with the company that provisioned a user's account — a user's employer can see that user's training activity and progress. We may disclose information if required by law or to protect the rights and safety of users and the service, and in connection with a merger or acquisition, in which case this policy continues to apply to the transferred data. We do not sell personal data or calendar data, and we do not share it with advertisers or data brokers.
6. Data retention and deletion
We keep account and training records for as long as the company's subscription is active and the account exists, and afterwards only as long as needed for legal, tax or dispute-resolution purposes. Calendar sync data follows the shorter retention described in section 4.
A user may request access to, correction of, or deletion of their personal data by emailing danny@cantstopthegrowth.com; where the account was provisioned by an employer, we will coordinate with that company's administrator. A company administrator may request deletion of the company workspace and all associated user data by the same address. We respond to verified requests within 30 days and delete data from live systems promptly and from backups on our normal backup-expiry cycle. Depending on where you live, you may have additional rights under applicable privacy laws — for example to access, correct or delete your data, or to receive a copy of it; you can exercise them at the same address, and we will not treat you differently for doing so.
7. Security
Data is encrypted in transit with TLS and at rest, including OAuth tokens. Access to production systems is limited to authorized personnel, protected by individual accounts and multi-factor authentication, and logged. We review access periodically. No system can be guaranteed perfectly secure, but we work to protect data using measures appropriate to its sensitivity.
8. Children
CSTG is a workplace training platform. It is not directed at, and we do not knowingly collect personal information from, anyone under 18 years of age. If we learn that we have collected such information, we will delete it.
9. Changes to this policy
We may update this policy as the platform changes. When we do, we will revise the effective date above and, for material changes, notify account administrators by email or through the platform before the change takes effect.
10. Contact
Questions about this policy or about your data: danny@cantstopthegrowth.com, or Can't Stop The Growth, 656 S. Graham Rd., Greenwood, IN 46143, United States.
Questions about this page? Email danny@cantstopthegrowth.com. See also the Terms of Service.